Admin with brains. systems with soul. support that gets sh*t done

Hey, I’m Rachel — founder of Fix It Admin, chaos-tamer, email whisperer, and behind-the-scenes powerhouse for small businesses across Marlborough (and beyond).

I started Fix It because I kept seeing great people stuck doing the admin they hate, with systems that don’t quite work, and no time to fix it. So now I help businesses do better — without burning out or drowning in inboxes.

Whether you need someone to sort the mess, automate the repeat stuff, or just take the admin off your plate entirely — I’ve got you.

  • 💼 What I Do

    Inbox & Workflow Management – Triage, tidy-up, automation, and peace of mind.

    Quote + Invoice Support – From first contact to final follow-up.

    System Setup & Audits – Your current tools, working better (Fergus, Tradify, Xero, you name it).

    Bookkeeping Support – The basics, handled. Reconciling, receipts, chasing payments — no dramas.

    On-Demand Admin – For when you need a second brain, fast. Flexible, discreet, and done right.

    AI-Powered Automation – Smarter systems that save you time: auto-responses, scheduled follow-ups, synced calendars, and triggered workflows (Zapier, MailerLite, Notion, and more).

    Marketing Support – From scheduling social posts to writing email campaigns, designing in Canva, and creating simple video content in CapCut — I make you look good without the overwhelm.

    Document Drafting & Templates – Need a contract, client intake, T&Cs, or a tidy-up of that clunky Word doc? I’ve got you.

    Form Building & Data Capture – Custom online forms (Tally, Google Forms, Typeform) connected to CRMs, mailing lists, and databases. Smooth, smart, and branded.

    Digital Organisation – Folder systems, file naming, password management, and SOPs that actually make sense — so you (or your team) can find stuff again.

  • 🗂️ Admin Support

    Need admin help — but not ready to hire someone full-time?

    You’re not alone. Plenty of small business owners get stuck between doing it all themselves and taking the leap to hire staff. That’s where Fix It Admin comes in.

    I offer flexible, on-demand admin support — no contracts, no payroll, no overheads. Just the help you need, when you need it.

    Here’s what I can take off your plate:

    Client emails, appointment scheduling, and follow-ups

    File management and digital organisation

    Quotes, invoices, and payment reminders

    Document formatting and template creation

    Inbox clean-ups and task lists

    All the “I'll-do-it-later” admin that keeps piling up

    You stay focused on the big stuff. I’ll handle the admin that makes your business actually run

Book a Fix

What they are saying

“Rachel optimised my existing systems and introduced smart automations that now save me hours of repetitive admin every month. I didn’t even realise what was possible until she showed me.”

— Happy Tradie, Blenheim

    • Google Workspace (Gmail, Calendar, Sheets, Docs, Drive)

    • Microsoft 365 (Outlook, Excel, OneDrive, SharePoint)

    • Notion – custom databases, SOPs, automations

    • Trello, Asana, ClickUp – project boards and task tracking

    • Airtable – database-style spreadsheets for workflows and CRM

    • Outlook & Gmail email management (including rule setup, filters, foldering)

    • MailerLite – email automation, forms, and CRM integration

    • Mailchimp, HubSpot (lite support)

    • WhatsApp Web, Facebook Business Suite, Meta Messenger

    • Xero – including reconciliations, quoting, and basic reporting

    • Dext, Hubdoc – receipt capture and document management

    • Stripe, Square, PayPal – online payments and invoicing

    • WorkflowMax, Harvest (on request)

    • Fergus – job scheduling, quoting, asset management workarounds

    • Tradify – quoting, invoicing, job notes and reporting

    • GeoOp, ServiceM8 (familiarity with others on request)

    • Plannernet, NextMinute (basic navigation available)

    • Canva – social media posts, business cards, presentations, flyers

    • CapCut – reel and short-form video editing

    • Instagram, Facebook Pages, LinkedIn – content planning and publishing

    • Meta Business Suite – scheduling, ads basics, and engagement

    • Zapier – automating workflows, CRM, form-to-database connections

    • Tally.so – beautiful, easy-to-use forms and client intakes

    • Typeform, Jotform, Google Forms

    • Make.com (for more advanced automations)

    • Calendly, Acuity, Squarespace Scheduling

    • Dropbox, Google Drive, OneDrive

    • HelloSign, Adobe Acrobat, DocuSign

    • Password managers like LastPass and Bitwarden

  • Website Builders & CMS:
    Squarespace, Wix, WordPress (basic), Shopify (lite support)

    • If I haven’t used your system before? I’ll learn it fast.

    • If your workflow’s messy? I’ll clean it up.

    • If your tools aren’t talking to each other? I’ll make them friends.

the tools i work with